Privacy Policy

Man and Van Surrey Privacy Policy

This Privacy Policy explains how Man and Van Surrey collects, uses, stores, shares, and protects personal data relating to customers and prospective customers in the Surrey area. It is intended to comply with the UK General Data Protection Regulation and applicable data protection laws. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Surrey customers, and potential customers, located in the Surrey area who contact us, request a quotation, book a service, or otherwise interact with us in relation to our man and van, removals, or related services.

Data Controller

For the purposes of data protection law, Man and Van Surrey is the data controller of the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details: name, postal address, service address, email address, and any other contact details you choose to provide.

Service and booking information: details of your enquiry, inventory or list of items to be moved, collection and delivery addresses, dates and times of moves, access details, special instructions, and records of services provided.

Communication records: information contained in messages, forms, or other communications you send to us, and any notes we make when communicating with you about your enquiry or booking.

Billing and payment details: information necessary for invoicing and receiving payment, such as billing address and payment status. Card or bank details are only processed through our chosen payment providers and are not stored by us beyond what is necessary for accounting and legal purposes.

Technical and usage data: where applicable, limited technical information that may be automatically collected when you visit our website, such as IP address, browser type, and pages visited. This is used to maintain the security and performance of our website and to understand aggregate usage patterns.

How We Collect Personal Data

We may collect personal data directly from you when you:

Contact us by phone, message, or through any contact form.

Request a quotation or make a booking.

Provide information during the provision of our services.

Provide feedback or make a complaint.

We may also receive limited data from third parties who refer you to us or assist with our services, such as online advertising platforms or comparison sites. In such cases, we only process the data necessary to contact you and provide a quotation or service.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the purpose, this may include:

Contract: to take steps at your request before entering into a contract, and to perform a contract for services with you. This includes processing data to provide quotations, schedule and carry out moves, manage bookings, and handle payments.

Legitimate interests: to pursue our legitimate business interests in a way that does not override your rights and freedoms. This may include improving our services, managing and securing our systems, maintaining business records, and responding to enquiries.

Legal obligation: to comply with legal and regulatory obligations, such as record-keeping, tax, and accounting requirements.

Consent: where required by law, for example for certain types of marketing communications. When we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotations.

To manage bookings, schedule jobs, and provide man and van services.

To communicate with you about your enquiry, booking, or any changes to our services.

To process payments and manage invoices, refunds, and related financial transactions.

To handle customer service queries, complaints, and disputes.

To maintain accurate business and accounting records.

To protect our business, services, systems, and customers from fraud, misuse, or security threats.

To comply with any legal or regulatory requirements that apply to us.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers and subcontractors who help us deliver our services, such as drivers, movers, or specialist contractors working on our behalf.

IT and hosting providers who support our systems and data storage.

Payment processors who handle payments securely on our behalf.

Professional advisers such as accountants or legal advisers, where necessary for business or legal reasons.

Public authorities or law enforcement when we are legally required to do so.

Whenever we use third parties to process personal data on our behalf, they act as data processors and must only process your data in accordance with our instructions, under appropriate contractual safeguards and security measures.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or relying on an adequacy decision, in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we keep:

Enquiry and booking records for a period that allows us to respond to queries, handle any disputes, and maintain accurate business records.

Financial and invoicing records for the duration required by tax and accounting laws.

Communication records for a reasonable period where necessary to manage our relationship with you and to evidence transactions.

When personal data is no longer required, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff awareness, and regular review of our data handling practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:

Right of access: the right to obtain confirmation of whether we process your personal data and to receive a copy of that data.

Right to rectification: the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction of processing: the right to request that we limit the processing of your personal data in certain situations.

Right to data portability: the right to receive certain personal data in a structured, commonly used format and to have it transferred to another controller where technically feasible.

Right to object: the right to object to processing based on our legitimate interests, and the right to object at any time to the use of your data for direct marketing.

Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us and provide enough information for us to identify you and understand your request. We may need to verify your identity before responding. We aim to respond to all valid requests within the timeframes set by data protection law and will explain if any exemptions apply.

Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.



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Contact us

Company name: Man and Van Surrey Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 980 Great West Road
Postal code: TW8 9GS
City: London
Country: United Kingdom

Latitude: 51.4833600 Longitude: -0.3270850
E-mail:
[email protected]

Web:
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