Health and Safety policy

Man and Van Surrey Health and Safety Policy

Man and Van Surrey is committed to providing a safe and healthy working environment for our employees, contractors, customers, and members of the public who may be affected by our removal and transport activities. This policy sets out our approach to managing health and safety risks associated with moving, lifting, loading, unloading, and transporting goods.

We recognise our responsibilities under relevant health and safety legislation and commit to continually improving our standards. Health and safety is an integral part of the planning, delivery, and review of all our man and van and removal services.

Objectives and Commitments

Our primary health and safety objectives are to prevent injury, ill health, and property damage, and to promote safe working practices throughout every stage of each removal job. To achieve this, Man and Van Surrey is committed to:

Promoting a positive health and safety culture throughout the business and leading by example at all management levels. Identifying hazards, assessing risks, and implementing appropriate control measures before work begins. Providing our staff with information, instruction, and training necessary to work safely. Ensuring vehicles and equipment used for moving and transporting goods are maintained in a safe condition. Reviewing and updating this policy regularly to reflect changes in legislation, industry standards, or the nature of our services.

Management Responsibilities

Management is responsible for implementing this policy and ensuring that health and safety is integrated into daily operations. This includes planning removal jobs in a way that minimises risk, such as assessing access routes, stairways, parking arrangements, and loading areas. Managers must ensure that staff understand safe lifting and carrying methods and that work is scheduled to avoid unnecessary time pressure that could lead to unsafe behaviour. They must also investigate any incidents, near misses, or unsafe conditions and take prompt corrective action.

Employee Responsibilities

All employees and regular contractors working with Man and Van Surrey must take reasonable care of their own health and safety and that of others who may be affected by their actions. This includes following all safety instructions and training provided, using equipment correctly and only for its intended purpose, reporting hazards, defects, or incidents without delay, and cooperating with management in implementing safety measures.

Employees must never undertake tasks for which they are not trained or that they believe cannot be carried out safely. Any concerns should be raised immediately with a supervisor before work continues.

Risk Assessment and Safe Working Practices

Before every removal or delivery job, a basic risk assessment will be carried out. This will consider factors such as the type and weight of items to be moved, access restrictions including narrow doorways, staircases, or uneven surfaces, traffic conditions and parking arrangements for loading and unloading, and any specific customer requirements that may affect safety. Where necessary, we will adapt our methods, team size, or equipment to ensure work can be completed safely. This may involve using additional lifting aids, allocating extra staff, or adjusting time slots to avoid busy or poorly lit periods.

Manual Handling and Lifting

Manual handling is a key part of removal work and a major source of potential injury. Man and Van Surrey is committed to reducing the risk of strains, sprains, and other musculoskeletal injuries by providing manual handling training for staff, covering correct lifting techniques, team lifts, and use of handling equipment. We encourage the use of trolleys, dollies, straps, blankets, and other aids wherever possible to avoid unnecessary lifting and carrying. Very heavy, awkward, or high-value items will be assessed individually, and appropriate lifting strategies will be put in place.

Staff are expected to refuse to move any item that they consider unsafe to handle and to seek guidance or assistance instead.

Vehicle Safety and Loading

Our vehicles are central to our man and van services and are maintained to a safe and roadworthy standard. Drivers are responsible for carrying out basic daily checks, reporting defects promptly, and driving in accordance with road traffic laws and safe driving practices. Safe loading is vital to protect both people and property. Items must be secured to prevent movement during transit, with weight distributed evenly and heavy items loaded first and placed low where possible. Overloading is strictly prohibited, and vehicle capacity limits must always be respected.

Customer Premises and Public Safety

When working at customer premises or in shared areas such as building entrances, corridors, and car parks, our teams will take care to protect both people and property. This includes keeping routes as clear as reasonably possible to reduce trip risks, using protective coverings where appropriate to minimise damage, considering noise, obstruction, and other factors that could affect neighbours or the public, and positioning vehicles safely to avoid blocking emergency access or creating traffic hazards.

We will cooperate with any on-site safety rules provided by building managers or other duty holders.

Equipment and Personal Protective Equipment

All handling equipment, such as trolleys and lifting straps, must be inspected regularly and used only by trained staff. Faulty or damaged equipment must be taken out of service immediately. Personal protective equipment, which may include gloves, safety footwear, or high-visibility clothing depending on the job, will be provided where necessary. Employees are required to wear and use this equipment correctly and report any issues with fit or condition.

Training, Communication and Consultation

Man and Van Surrey will provide appropriate health and safety training during induction and at regular intervals, covering topics such as manual handling, safe vehicle operation, and incident reporting. We encourage open communication about safety and welcome suggestions from employees and customers on how we can improve our practices. Any changes to this policy or to specific safety procedures will be communicated to staff in a clear and timely manner.

Accidents, Incidents and Emergency Procedures

All accidents, injuries, near misses, and dangerous occurrences must be reported to management as soon as practicable. Details will be recorded, investigated, and used to identify root causes and implement corrective measures. Our teams are briefed on basic emergency procedures such as what to do in case of fire, collision, or serious injury while carrying out removal work. Emergency contact details are maintained and kept readily accessible in vehicles and at our operating base.

Monitoring and Review

This health and safety policy will be monitored on an ongoing basis to ensure it remains effective and suitable for the nature and scale of our man and van and removal operations. A formal review will take place regularly, or sooner if there are significant changes in legislation, business activities, or following a serious incident. Man and Van Surrey is committed to continuous improvement in health and safety performance and to ensuring that safe working practices support the quality and reliability of the services we provide.



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Contact us

Company name: Man and Van Surrey Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 980 Great West Road
Postal code: TW8 9GS
City: London
Country: United Kingdom

Latitude: 51.4833600 Longitude: -0.3270850
E-mail:
[email protected]

Web:
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